Troubleshooting Ellie Mae Encompass. Workstation – Johnny. ITWhen troubleshooting issues with Encompass. Encompass are set as default & compatible as well. Here is a list of System Requirements. Last Updated: 9/1. Hi Leonardo, what is the version of Windows, Internet Explorer, Microsoft Office, and Adobe Acrobat\Reader in use? Also take a screenshot of the issue and upload it. When either the “Use an Existing File” or “Scan a paper form” option is chosen, Acrobat XI Pro. Close Acrobat Reader and open Windows File Explorer; Browser to C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader (or older version 11 at C.Comments are now CLOSEDI have found success using Encompass. Windows 7 (3. 2 or 6. Internet Explorer 9 (3. Docs. Direct and other services have issues with the 6. Up- to- date version of Adobe Reader or Acrobat 9 or X set as the default PDF handler. Any version of Office 2. Compared to HTML, PDF forms have some inherent accessibility limitations. There is no real way to associate the visible text label with the form field, but. Starter, Home & Student, or the Click- to- Run version included with new PC purchases. Primary Internet being a decent broadband source and a wired network connection (Good luck on a cellular hotspot, satellite Internet, or a business district saturated with wireless access points operating on the same Channel or other sources of interference)Putting your company’s correct server address in the server field before keying in your username and password. During installation putting the correct Smart. Client ID for your company. Microsoft . NET Framework 4. Download. Also check the Ellie Mae Status Center to make sure everything is fully operational. ![]() Let's face it. Software has holes. And hackers love to exploit them. New vulnerabilities appear almost daily. If you have software - we all do - you need to. The PDF will open, but the contents may appear blurred, or not display at all. This error occurs due to a problem in the Adobe Acrobat/Reader functionality used to. Welcome to Adobe Forums Meet the Experts. The People Behind the Answers Learn our Products. Community Showcase Stop by The Lounge. Inspiration & Networking Opportunities. I downloaded a pdf recently and whenever I try to browse through it, Acrobat Reader. Latest trending topics being covered on ZDNet including Reviews, Tech Industry, Security, Hardware, Apple, and Windows. Hi I have a user who has emailed me a PDF document from her ipad. When I open in my windows 7 PC I get an error which says: There. For each situation I will attempt to include the error message, troubleshooting steps and resolution whenever possible. When Attempting to Print Disclosures. Error message #1 – Application Error An error occurred. Please contact the administrator with the following information: Object reference not set to an instance of an object. Error message #2 – Encompass. The Adobe Acrobat Print Dialog failed to show. Please try printing again. If the problem persists, your version of Adobe Acrobat may not be supported. Solution – Updating Adobe Acrobat X to the latest version, repairing it, and restarting the computer fixed the issue for me. If you have both Adobe Acrobat and Adobe Reader installed I would suggest un- installing Reader first since it is the free, limited feature version. Ultimately this decision will be based on which Adobe product you have that is compatible with Encompass so refer to the System Requirements, and verify your Adobe product is set as the default program for PDFs. Initial Troubleshooting Setups – First I had Deleted the Encompass and e. Folder printer, along with the ports they were associated with. I ran the Encompass Document Converter installation tool to completely remove it, and ran it again to re- install it. Then I ran the Remove. UAC with all boxes checked within the C: \Smart. Client. Cache\Apps\UAC\Ellie Mae\Encompass. BE folder, and afterwards ran the App. Launcher. exe to re- install the Encompass files. Viewing Documents in the e. Folder. Error Message – The following error occurred when trying to show the document: Encompass is unable to detect a supported version of Adobe Acrobat. Contact Customer Support for further assistance. This appears to happen after an update to Internet Explorer 1. Solution #1 – I try to System Restore before Internet Explorer 1. Go into Windows Update and View update history to determine when it was installed. After a successful System Restore go back into Windows Updates and be sure to hide Internet Explorer 1. To hide an update simply right- click it and select Hide Update. Do not simply try to un- install Internet Explorer 1. System Restore because I have not had success doing that. Solution #2 – This one is a bit more time consuming if System Restore is turned off or unsuccessful. First un- install IE 1. If this is a WORKGROUP PC create a new profile and copy\merge all the user’s folders into the new profile after logging into it. Folders such as Desktop\My Documents\Downloads\My Music\My Pictures\My Videos\Favorites (IE, Chrome, Firefox), setup e- mail again with signature and be sure to copy any archive. Outlook. If this is a domain PC restart the computer and log into a different profile with admin rights. Then follow these instructions to re- create the problematic profile and be sure to copy all folders and configure all necessary settings. Attempting to Open\Upload PDF to Encompass. Error Message – Application Error An error occurred. Please contact the administrator with the following information: Load. From. File failed: Pdf. Can. Not. Open. File. Solution – Upon further review the PDF in question was 0 KB in size and therefore wasn’t created correctly and was corrupted. User needed to re- scan the documents or ask the client to re- submit. Encompass. 36. 0 Home Page Message. Error Message – For security reasons, your session is no longer active. Please click Continue to access the Home Page. Solution – Check the date and time of the computer, and also set the correct time zone. Attempting to View a Word Document. Error Message – Encompass. The application cannot initialize Microsoft Word. Please confirm that MS Word is properly installed before opening custom letter. Solution – User has Microsoft Office Starter edition installed which isn’t compatible with Encompass and will need to obtain a compatible version of Microsoft Office. See System Requirements. Attempting to Export Report to Microsoft Excel. Error Message – Encompass. An error has occurred while generating the report: Microsoft Excel cannot paste the data. Solution – Install Microsoft . NET Framework 4. 5. Download Attempting to Upload or View a PDF Document. Error Message #1 – Encompass. The following error occurred when trying to build the document: PDF header signature not found. Error Message #2 – The following error occurred when trying to prepare the document: PDF header signature not found. Solution – This appears to be an issue with the PDF document itself, usually due to some kind of security or password protection. Remove the password protection if the password is available, otherwise you can try to print out the document to a printer and scan it back in to circumvent the security as long as printing wasn’t disabled either. Trying to print the secured document to the Adobe PDF printer as a workaround will fail with the message: Product. Name: Distiller The Post. Script file was created from an encrypted PDF file. Redistilling encrypted PDF is not permitted. Attach Encompass Forms. Error Message – Encompass 3. Error getting mail merge object: Call was rejected by callee. Also you can check on this registry key based on this article here. Error Opening Document #1. Error Message – Encompass. Error opening document: You are attempting to open a file type that is blocked by your File Block settings in the Trust Center. Do you want to retry? Solution – Depending on your version of Microsoft Word you can go under File –> Option. Then go to Trust Center –> Trust Center Settings. The go down to File Block Settings and uncheck the file type that is being blocked, or simply click Restore Defaults at the bottom right and click OK. Refer to this article for further information on different versions of Office. Error Opening Document #2. Error Message – Encompass. Error opening document: The Open. Do you want to retry? Solution – In Microsoft Word navigate to File –> Options, down to Trust Center and then click the Trust Center Settings button. From there go to the Protected View and uncheck Enable Protected View for files located in potentially unsafe locations. Also from the previous solution you can go into the File Block Settings within the Trust Center and remove check marks or Restore Defaults. Read this article for further information. CEMBAMWrapper. Error Message – Encompass DLL Error A serious error has occurred. Please contact Ellie Mae for assistance. Exception thrown in CEMBAMWrapper. Solution – Check whether the user is on a 3. CEM registry patch to the computer and restart. Multi- User Editing in Loan File. Error Message – Loan file merge failed: Exception while merging loan files. Original user within the loan should still be able to save information. However other user’s information will be lost. Anti- virus and Encompass. Error Message – If you try to open Encompass. Encompass. 36. 0 as a false- positive. Solution – Avast! Resolve damaged document error when opening PDF files. If you are a customer or an enterprise IT professional, you can disable the header validation on machines by setting the appropriate preference. You can set this preference per user in HKCU or at the machine level for all users in HKLM. You can use a similar method on Mac OS by modifying the same plist preference. If the AVGeneral key does not exist, create it manually. The HKLM path is generically: HKLM\Software\Adobe\(product name)\(version)\AVGeneral\b. Validate. Bytes. Before. Header=dword: 0. 00. For example, to change the behavior for Acrobat 1. DWORD at this location: HKLM\SOFTWARE\Adobe\Adobe Acrobat\1. AVGeneral\b. Validate. Bytes. Before. Header=dword: 0. The HKCU path is generically: HKCU\Software\Adobe\(product name)\(version)\AVGeneral\b. Validate. Bytes. Before. Header=dword: 0. 00. For example, to change the behavior for Reader 1. DWORD at this location: HKCU\SOFTWARE\Adobe\Acrobat Reader\1. AVGeneral\b. Validate. Bytes. Before. Header=dword: 0. Always change the product and version number in the preference path to match your installation. This method allows the PDF to display on machines you control.
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